We're open six days a week across all our branches: Biddenden: Monday to Friday 7.30am - 5pm, Saturday 8am - 1pm Dymchurch: Monday to Friday 7.30am - 5pm, Saturday 8am - 2pm Folkestone: Monday to Friday 7.30am - 5pm, Saturday 8am - 1pm

We accept a variety of payment methods including cash, card (excluding American Express), secure payment links, and BACS. Cheques are also accepted for credit account payments, if prearranged.

At Youngs, we offer a wide range of timber products to suit your needs: Treated Timber Roofing Battens: Our high-quality roofing battens are essential for securing tiles on a pitched roof. Treated to protect against rot and fungal attack, they meet the safety standards of the construction industry. C16 Timber: This cost-effective treated timber has multiple uses, including roof rafters, timber framing, ceiling and floor joists, decking, and garden buildings. C24 Timber: A premium option, C24 timber is stronger and more durable than C16, making it suitable for higher loads and wider spans. Its appearance is more uniform with fewer imperfections. PAR Timber (Planed All Round) Our PAR timber is versatile and easy to finish, making it ideal for internal joinery and furniture construction. Its smooth finish on all sides reduces the need for extensive sanding. Need more specific information? Our knowledgeable staff are always happy to help you choose the right timber for your project. Visit your nearest Youngs branch or contact us today.

Yes, we offer a range of landscaping materials including shingle, decorative aggregate, topsoil, bark, compost, and sleepers at all our branches.

Absolutely! We offer a range of timber cutting and machining services at our Biddenden and Dymchurch branches. Whether you need basic cuts to size or more complex shapes, our skilled team can assist you. Our services include: Thicknessing and planing Cutting to size Machining of Firrings/Tilt Fillet Matching timber mouldings and profiles For bespoke profiles and mouldings, our sawmill in Biddenden can handle both hardwood and joinery-grade softwood. Once complete, your order can be transferred to your nearest branch for collection.

There are three easy ways to place an order at Youngs: Visit Your Local Branch: Pop in and speak to our knowledgeable team about your requirements. Give Us a Call: Contact your nearest branch directly to place your order over the phone. Shop Online: Explore our product range and place your order directly through our Plane & Simple merchant page. We're here to help, so don't hesitate to get in touch with any questions.

Yes, you can cancel or amend your order. Please provide as much notice as possible to avoid any inconvenience.

While we don’t currently offer a dedicated click and collect service, you can place orders over the phone for collection at your chosen branch. Payment is required to secure your order.

Typically, delivery takes between 1-3 days from placing your order. However, factors such as delivery address, existing delivery schedule, and vehicle/driver availability may influence delivery times. Holiday periods and bank holidays can also cause delays. To avoid disappointment, we recommend ordering in advance.

Delivery Vehicle: The type of vehicle used for your delivery will depend on the size of your order. Smaller items and some timber orders will be delivered by a pick-up truck. For bulkier items, we use larger vehicles ranging from 7.5 to 26 tonnes, equipped with lorry-mounted cranes. Delivery and Unloading: Kerbside Delivery: All deliveries are made to the kerbside or your driveway. Manual Handling: Please ensure you have sufficient assistance on site to help unload your delivery. Crane Limitations: While our drivers will do their best to accommodate your requests, the crane's reach is approximately 2 metres from the side of the truck. Safety regulations mean the driver has the final say on unloading location. Delivery Times: We cannot guarantee specific delivery times, but we will provide you with an AM or PM slot. Preparation: Please ensure your delivery arrives before any tradespeople are due on site. Additional Information: Driver Confirmation: Our drivers will require a signature on an electronic pad and will take photos of the delivered items. Delivery Inspection: Please check your order upon delivery and inform the driver of any damages. Truck Size: Not all branches have access to all truck sizes. If you have specific access requirements, please let us know in advance, as additional charges may apply. If you have any questions, please don't hesitate to contact your local branch.

If your order is damaged upon delivery, please report the issue to the driver immediately or contact your local branch as soon as possible. You may be asked to provide photos of the damage, and in some cases, a representative may need to inspect the item.

We accept returns on most stock items, excluding powdered products like cement and plaster, cement-based boards such as Cedral, and other specified non-returnable items. Restocking or collection fees may apply. For specially ordered items, returns are not accepted. Please contact your local branch for more details.

Applying for a Youngs trade account is quick and easy! Simply follow these steps: Visit our website and navigate to the "Open an Account" section. You'll find a dedicated account application form that you can fill out online. Once submitted, we'll review your application and get back to you as soon as possible.

Customers can specify their desired credit limit on the account application form. However, the final decision on the credit limit will be made by our accounts team based on a credit check. Credit limits can be increased over time with a good payment history.

For cash accounts, payment is due at the time of order or collection. For credit accounts, payment is due within 30 days of the invoice date. We accept cash, card, secure payment links, BACS, and cheques.